This Privacy Policy explains how InnovatePro Exchange ("we", "us", "our") collects, uses and protects your personal data when you visit our pages or buy our digital products, such as the All-in-One Life Planner. InnovatePro Exchange is operated by InnovatePro Exchange Pte. Ltd., Singapore, and we handle personal data in line with Singapore's Personal Data Protection Act 2012 (PDPA).
1.Information we collect
We only collect what we need to sell and deliver your product and to support you:
- Order details: your name, email address and, if you choose to give it, your phone number, plus what you bought, the price and the date.
- Payment information: payments are processed by Stripe or PayPal. We never see or store your full card number. We only receive limited details such as the payment status, the last four digits of the card and the country.
- Messages you send us: for example, emails to our support address.
- Basic technical data: such as browser type, device and pages visited, collected through cookies (see section 7).
2.Your planner data stays with you
Anything you type into your planner (budgets, goals, habits, health logs, notes) is stored in your own copy: on your device for the Excel edition, or in your own Google Drive for the Google Sheets edition. We do not have access to your copy and do not collect that information.
3.How we use your information
- To process your payment and deliver your purchase (download page and confirmation email).
- To answer your questions and give support.
- To send important information about your purchase, such as product updates or corrections.
- With your consent, or where permitted by law, to send occasional emails about new products or offers. You can unsubscribe at any time using the link in each email.
- To keep accounting and tax records, prevent fraud and meet legal obligations.
We never sell or rent your personal data, and we do not share it with third parties for their own marketing.
4.Service providers we use
We share personal data only with trusted providers that help us run our business, and only as needed:
- GoHighLevel: website pages, order forms, customer records and emails.
- Stripe and PayPal: payment processing. Their own privacy policies apply to the payment details you give them.
- Google (Google Drive / Google Sheets): hosting of the download files and the Google Sheets edition. When you open or copy a file, Google's privacy policy applies to your Google account.
Some of these providers may process data outside Singapore. Where this happens, we rely on providers that offer a standard of protection comparable to the PDPA.
5.How long we keep your data
We keep order and payment records for as long as needed to provide support and to meet accounting and tax requirements (generally up to 5 years). Other data is kept only as long as necessary, or until you ask us to delete it, unless the law requires us to keep it.
6.Your rights
Under the PDPA you can:
- ask for access to the personal data we hold about you;
- ask us to correct inaccurate data;
- withdraw your consent and ask us to delete your data (we may keep records the law requires);
- opt out of marketing emails at any time.
To make a request, email [email protected]. We will respond within a reasonable time, normally within 30 days.
7.Cookies
Our pages use basic cookies needed for the pages and checkout to work, and may use simple analytics cookies to understand how visitors use the site. We do not use cookies for targeted advertising. You can block or delete cookies in your browser settings, although parts of the checkout may then not work.
8.Data security
Personal data is stored with reputable providers (such as GoHighLevel, Stripe and PayPal) that use industry-standard security. No online system is completely secure, but we take reasonable steps to protect your information and limit who can access it.
9.Children
Our products are intended for adults. We do not knowingly collect personal data from children under 13. Buyers under 18 should have permission from a parent or guardian.
10.Changes to this policy
We may update this Privacy Policy from time to time. Changes are posted on this page with a new "Last updated" date.
11.Contact us
Questions about privacy or your data? Email [email protected].